FAQ

We serve pool owners worldwide (excluding some Asian and remote regions) who need reliable delivery of quality pool maintenance products. Our customers range from residential pool owners maintaining backyard oases to professionals needing replacement parts and chemicals.

We combine a comprehensive selection of pool products with hassle-free delivery options. Our Houston-based operation ensures quick processing, and we offer both premium shipping for urgent needs and budget-friendly free shipping for planned purchases.

Our product range includes:

• Pool chemicals (chlorine, bromine, chlorine-free alternatives)
• Safety equipment (pool covers, step covers)
• Maintenance supplies (filters, cartridges, pump motors)
• Seasonal items (opening/closing kits, winter covers)
• Backyard accessories (inflatable pools, floats, deck coatings)

Most of our chemicals are suitable for standard pools, but we recommend checking product descriptions for specific compatibility. Some products are specially formulated for above-ground or inground pools. When in doubt, contact our pool experts at [email protected].

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption to protect all transactions. We never store full credit card numbers on our servers.

We offer two shipping methods:

1. Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 business days after dispatch
2. Free Shipping: Via EMS on orders over $50, delivered in 15-25 business days after dispatch

All orders are processed within 1-2 business days from our Houston headquarters. During peak season (May-August), we maintain this processing speed with additional staff.

Yes, we ship globally except to some Asian and remote regions. International customers may be responsible for customs fees, which vary by country.

Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s journey right to your backyard.

We offer a 15-day return policy from the date of delivery. Simply contact our customer service team at [email protected] to initiate your return. Please note that for safety reasons, certain chemical products may have special return restrictions (check product pages for details).

Contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund.

• Spring: Order opening kits and chemicals early to beat the rush
• Summer: Consider standard shipping for faster replacement parts
• Fall: Plan ahead for winter covers and closing supplies
• Winter: Great time to take advantage of free shipping on maintenance items