Privacy Policy

Welcome to Clean Pool Supply (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cleanpoolsupply.com.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, payment information, and phone number.
• Transaction Information: Details about products you purchase from us, including order history and payment method.
• Technical Information: IP address, browser type, operating system, referring URLs, and other technical data about your device and how you interact with our website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing Preferences: Your preferences in receiving marketing from us.

2. How We Use Your Information

We use the information we collect for various purposes:

• To process and fulfill your orders for pool supplies and accessories
• To communicate with you about your orders, account, or customer service inquiries
• To improve our website, products, and customer service
• To prevent fraud and enhance the security of our website
• To provide personalized recommendations for pool maintenance products
• To send you marketing communications (where you have consented)
• To comply with legal obligations and resolve disputes

3. Sharing and Disclosure of Information

We may share your information in the following situations:

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, shipping, marketing, and website analytics.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.
• Legal Requirements: When required by law or to respond to legal process, including to law enforcement or government agencies.
• Protection of Rights: To protect the rights and property of Clean Pool Supply, our customers, and others.

We do not sell your personal information to third parties.

4. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

5. Data Security

We implement military-grade security measures to protect your information:

• 256-bit SSL encryption for all transactions
• Regular security audits and vulnerability testing
• Secure storage with access controls
• We never store full credit card numbers on our servers

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to certain exceptions.
• Opt-Out: You can opt out of marketing communications at any time.
• Data Portability: You can request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and login information
• Analyze website traffic and usage patterns
• Deliver targeted advertisements about pool products and services
• Improve our website functionality

You can control cookies through your browser settings. However, disabling cookies may affect certain features of our website.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

10. Contact Us

Thank you for choosing Clean Pool Supply for your pool maintenance needs. We’re committed to protecting your privacy as carefully as we help you protect your pool.