At Clean Pool Supply, we’re committed to providing quality pool products and exceptional service to pool owners worldwide. Whether you’re maintaining an above-ground oasis or an inground retreat, we want your shopping experience to be as refreshing as your pool water.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Best for customers who need their items quickly

Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Great for budget-conscious pool owners

Note: Delivery times may vary slightly based on your location. Some remote areas in Asia and other regions may not be serviceable.

International Shipping

We proudly ship globally (with some exceptions in Asia and remote areas). International customers are responsible for any customs fees or import taxes that may apply.

Returns & Exchanges

We stand behind our pool products and want you to be completely satisfied. If you’re not happy with your purchase, we’ll gladly accept returns or exchanges within 15 days of delivery.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in original packaging
  • You must have original receipt or proof of purchase
  • Return must be initiated within 15 days of delivery

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Pool chemicals (Chlorine & Bromine, Chlorine Free Chemicals, Chemical Bundles)
  • Opened or installed safety pool covers (Center Step Safety Pool Covers, Left Step Safety Pool Covers)
  • Used filter cartridges (Filter Cartridges, DE Filter Grids)
  • Inflatable pools that have been filled with water (Intex Inflatable Kiddie Pools)

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Subject: Return Request – Order #[Your Order Number]
  • Body: Include product name, reason for return, and preferred resolution (refund or exchange)

Step 2: Wait for Authorization

We’ll respond within 1-2 business days with return instructions and mailing address.

Step 3: Ship Your Return

Package item securely in original packaging with all accessories. Ship to provided address using a trackable method (you’re responsible for return shipping costs).

Step 4: Receive Your Refund or Exchange

After we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped within 1-2 business days after processing (standard delivery times apply)

Damaged or Incorrect Items

If you received a damaged item or wrong product:

  • Contact us immediately at [email protected]
  • Include photos of the issue
  • We’ll arrange a replacement at no additional cost

International Returns

For customers outside the United States:

  • You’re responsible for return shipping costs and any customs fees
  • Refunds issued in USD
  • Processing may take additional time due to international shipping

Need Help?

Our pool-loving customer service team is happy to assist with any shipping or return questions.

Contact us at:

  • Email: [email protected]
  • Mail: Clean Pool Supply, 2165 Stiles Street, Houston, US 35572

Thank you for choosing Clean Pool Supply for your pool maintenance needs. We appreciate your business and look forward to helping you keep your pool clean and enjoyable all season long!