Term and Conditions

Welcome to Clean Pool Supply! These Terms and Conditions outline the rules and regulations for using our website and purchasing our pool maintenance products. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for pool owners and maintenance professionals aged 18 years or older. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on cleanpoolsupply.com, including text, graphics, logos, and product descriptions, is our property or licensed to us and protected by international copyright laws. You may not:

• Republish material from our site without permission
• Sell, rent, or sub-license material from our site
• Reproduce, duplicate, or copy content for commercial purposes

2. Product Information and Services

2.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, please contact us immediately.

2.2 Product Categories

Our offerings include:

• Above Ground and Inground Pool Accessories
• Pool Chemicals (Chlorine, Bromine, and Chlorine-Free options)
• Safety Pool Covers (Center Step and Left Step varieties)
• Filtration Systems (DE Filter Grids, Filter Cartridges)
• Intex Inflatable Pools and Accessories
• Pool Maintenance Equipment

2.3 Restricted Products

Certain products like pool chemicals have special handling requirements and may be subject to shipping restrictions based on your location.

3. Ordering and Payment Terms

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• We verify payment and product availability
• Orders are processed within 1-2 business days
• You receive shipping confirmation with tracking

3.2 Pricing and Payment

All prices are in USD. We accept:

• Visa
• MasterCard
• JCB
• PayPal

You agree to provide current, complete, and accurate purchase information. We reserve the right to refuse orders that appear fraudulent.

3.3 Shipping Options

Shipping Method	Cost	Carrier	Delivery Time
Standard Shipping	$12.95	DHL or FedEx	10-15 business days after shipment
Free Shipping	Free (orders over $50)	EMS	15-25 business days after shipment

Note: Delivery times may vary by location. Some remote areas may not be serviceable.

4. International Orders

We ship globally except to certain Asian and remote regions. International customers are responsible for:

• Customs fees and import taxes
• Compliance with local regulations regarding pool products
• Return shipping costs if applicable

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most unused, unopened products in original packaging with proof of purchase.

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Pool chemicals (Chlorine, Bromine, Chemical Bundles)
• Opened or installed safety pool covers
• Used filtration products
• Inflatable pools that have been filled with water

5.3 Return Process

1. Email [email protected] with your order number and return reason
2. Wait for return authorization and instructions
3. Ship items securely with tracking (customer pays return shipping)
4. Receive refund (3-5 business days) or exchange

5.4 Damaged or Incorrect Items

Contact us immediately with photos of the issue. We’ll arrange replacements at no cost.

6. User Responsibilities

• Provide accurate shipping and payment information
• Inspect deliveries promptly and report issues within 48 hours
• Use pool chemicals and equipment according to manufacturer instructions
• Comply with all local regulations regarding pool maintenance
• Ensure someone is available to receive chemical deliveries

7. Liability Limitations

7.1 Product Use

Clean Pool Supply is not liable for:

• Improper use of pool chemicals or equipment
• Damages resulting from product misuse
• Local regulations regarding chemical storage or pool safety

7.2 Website Use

We are not liable for:

• Temporary website unavailability
• Technical issues beyond our reasonable control
• Any consequential damages from website use

8. Privacy and Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new effective date. Continued use after changes constitutes acceptance.

10. Governing Law

These Terms shall be governed by the laws of the State of Texas, USA, without regard to its conflict of law provisions.

11. Contact Information

For questions about these Terms:

Clean Pool Supply
2165 Stiles Street
Houston, TX 35572
USA
Email: [email protected]